Refund policy

If you product arrives damaged of faulty please contact us at jolifwines@gmail.com within 30 days of delivery with:

Your order number

A description of the issue

Photos of the damaged product/packaging, where applicable

We will assess your claim and offer a replacement, refund, or store credit at your choice, in line with the Australian Consumer Law. 

If a delivery cannot be completed because valid proof of age (18+) was not provided at the point of delivery, the order will be returned to us.